Goldberg Rules &
Terms & Conditions — Full
Policies in Bangla

By using the Goldberg (goldberg.best) website and mobile application, you fully agree to these terms and conditions. If you do not agree with any part of these terms, please refrain from using our services.

Goldberg is an international-standard online betting and casino platform built specifically for users in Bangladesh. We believe in transparency — which is why these terms are written in clear, straightforward language so every member can easily understand them.

These Terms may be updated at any time. If significant changes are made, Goldberg will notify members via email or in-app notification.

When opening an account with Goldberg, you must provide accurate and complete information. Goldberg reserves the right to close any account registered with false details.

• Each person may only create one account. Multiple accounts are strictly prohibited and may result in all associated accounts being cancelled.
• Verifying the mobile number and email provided at registration is mandatory.
• KYC (Know Your Customer) verification must be completed before making a withdrawal. A national ID card or passport will be required.
• You are responsible for the security of your own account. Never share your password with anyone.
• In the event of suspicious activity, Goldberg may suspend an account without prior notice.

Once KYC verification is complete, future transactions will be processed much faster. This is done entirely for your protection.

Goldberg's financial transaction rules apply equally to all members. Deposits and withdrawals are supported via bKash, Nagad, Rocket, and bank transfer.

• Withdrawals can only be made to the same payment method used for the deposit (where applicable).
• Withdrawals cannot be made directly from bonus balance – wagering requirements must be met first.
• In the event of suspicious transactions or potential fraud, Goldberg may temporarily place a hold on any withdrawal and request additional verification.
• There are no fees on deposits. Goldberg also charges no fees on withdrawals, though payment provider network fees may apply.

Goldberg offers a variety of bonuses and promotions. Each offer comes with specific terms that should be read carefully before claiming.

• Welcome Bonus: up to 100% on your first deposit. Wagering requirement: ×5 (deposit + bonus).
• Winnings from a bonus cannot be withdrawn until the wagering requirements have been met.
• Every bonus has an expiry date. Any unused bonus will be forfeited once the expiry period has passed.
• Using multiple bonuses simultaneously may not be possible – please refer to the specific offer's terms.
• Goldberg reserves the right to modify or cancel any promotion. You will be notified in advance if you have an active bonus.
• If bonus abuse or strategic fraud is detected, the bonus will be cancelled immediately.

Goldberg's Sports Betting rules are built on fairness and transparency. Goldberg follows international standards when determining the outcome of every bet.

• Once a bet is confirmed, it generally cannot be cancelled (exceptions may apply for live betting).
• If a match is cancelled, your stake will be refunded unless the settlement policy states otherwise.
• If a match is not completed within the required time (e.g., the minimum overs are not bowled in cricket), the bet will be voided.
• If a bet is accepted at incorrect odds due to a technical error, Goldberg reserves the right to void that bet.
• In the event of a dispute over results, Goldberg's decision shall be considered final.

Each casino game has its own specific rules. You can view them by clicking the "Rules" or "Help" button within the game.

The following activities are strictly prohibited while using Goldberg's services:

• Creating multiple accounts or using someone else's account.
• Abusing bonuses or exploiting loopholes in the system.
• Using Goldberg for money laundering or any transactions involving illegal funds.
• Registering with a false identity or fraudulent information.
• Placing bets using automated software or bots.
• Participating in match-fixing or any form of fraudulent activity.

Violating these rules may result in account closure and forfeiture of your balance. In serious cases, legal action may be taken.

Goldberg believes entertainment should be enjoyable. We take responsible betting seriously and offer a range of tools to help you stay in control.

• Deposit Limits: Set your own daily, weekly, or monthly deposit limit.
• Bet Limits: Set your own maximum stake for a single bet.
• Cooling-Off Period: Temporarily pause your account for a set period of time.
• Self-Exclusion: If you need a long-term break, you can request to have your account suspended.
• Reality Check: After a set period, a pop-up notification will remind you how long you've been playing.

If you feel that betting is having a negative impact on your life, please reach out to our support team. For more information, visit the Responsible Gaming page.

Goldberg takes your personal data seriously. Our full data collection and usage policy is detailed on the Privacy Policy page.

• Your information is used solely for service delivery and security purposes.
• Your information is never shared with third parties except where required by law.
• You have the right to access your data and request its deletion.
• All transactions are secured with 256-bit SSL encryption.

You can request to close your Goldberg account at any time by contacting our support team. Please withdraw any remaining balance before closing your account.

Goldberg may also close an account in the event of a rule violation or legal requirement. When these Terms are updated, the revision date will appear at the top of the page, and members will be notified of any major changes.

• Continued use of the platform after any changes to the Terms will be taken as acceptance of the updated Terms.
• For any dispute or complaint, please contact our support team first.

If you have any questions about our terms or need assistance, the Goldberg support team is always ready to help.

• Email: support@goldberg.best
• Live Chat: Available 24/7 on the website & app
• Languages: Support available in Bangla and English
• Response time: typically within 30 minutes