Goldberg Privacy Policy –
How Your Information Is
Kept Secure

This Privacy Policy applies to the Goldberg (goldberg.best) website and mobile application. By using Goldberg's services, you agree to the terms of this policy.

We understand how important privacy is to you. Many people in Bangladesh are cautious about sharing information online – and that's completely understandable. Goldberg respects that caution and goes to every length to keep your data safe.

This policy may be updated from time to time. When significant changes are made, the update date at the top of the page will change and members will be notified by email or in-app notification.

Goldberg collects only the information that is necessary. We do not request irrelevant or excessive data.

Some information is also collected automatically through cookies and similar technologies. You can manage cookies through your browser settings, though doing so may affect the functionality of certain features.

Goldberg uses your data only for specific, legitimate purposes. Each purpose is clearly outlined below.

• Creating, managing, and securing your account.
• KYC verification and age confirmation – a legal requirement.
• Processing deposits and withdrawals.
• Monitoring suspicious activity to prevent fraud and money laundering.
• Analysing member betting patterns to promote responsible betting.
• Sending promotions and offers tailored to your preferences (subject to your consent).
• Diagnosing and improving technical platform performance.
• Sharing data in response to legal directives or requests from regulatory authorities.

Goldberg shares information with certain third parties only in limited, specific circumstances. Such sharing is always restricted to the minimum data necessary.

• Payment Providers: bKash, Nagad, Rocket – only the information necessary to complete transactions.
• KYC Verification Service: For identity verification – in line with international standards.
• Security Software Provider: For fraud prevention and cybersecurity.
• Legal Authorities: Upon a valid court order or lawful request from a regulatory authority.

Your data is never shared for any reason beyond those listed above. Goldberg does not sell, rent, or give away your information under any circumstances.

Goldberg employs multiple technical and organisational measures to protect your data.

• All data transfers are secured with 256-bit TLS/SSL encryption.
• Passwords are never stored in plain text – only in hashed form.
• Payment card information (where applicable) is stored in compliance with PCI DSS standards.
• Firewalls and intrusion detection systems are active to prevent unauthorised access to our servers.
• Goldberg staff can only access the data required for their specific role – no one has access to the full dataset.
• Regular security audits and penetration testing are carried out.

That said, no one can guarantee 100% security on the internet. Stay vigilant — use a strong password and never share it with anyone.

Goldberg's website and app use cookies and similar technologies to enhance your browsing experience.

• Essential Cookies: For login sessions and security — the site cannot function properly without these.
• Functional Cookies: To remember your language preference and other settings.
• Analytics Cookies: To understand which pages are visited most — helping us improve the site.

You can disable or delete cookies through your browser settings. However, blocking essential cookies may affect login and other core site functions.

Goldberg does not retain any data beyond what is necessary. However, certain information must be kept for a defined period to meet legal obligations.

• Active account data: retained for as long as your account remains active.
• Transaction records: retained for up to five years from the date of the last transaction (in accordance with financial regulations).
• KYC documents: retained for up to five years after account closure.
• Security logs: retained for a maximum of six months.

After the defined retention period, data is securely deleted or anonymised so you can no longer be identified.

Every registered Goldberg member has specific rights regarding their data. To exercise these rights, email us at support@goldberg.best.

Goldberg typically responds to rights requests within 30 days. For complex requests, additional time may be required — you will be informed of this in advance.

Goldberg's services are intended strictly for adults (18+). We do not knowingly collect any information from minors.

If a parent or guardian believes their minor child has created a Goldberg account, please contact us immediately at support@goldberg.best. We will act promptly and delete all associated data.

Some of Goldberg's service providers may be based in other countries. In such cases, your data is transferred in accordance with international standards.

• All international data transfers comply with GDPR and equivalent international standards.
• Third-party providers are contractually bound to uphold Goldberg's privacy standards.
• Data is transferred to a minimum number of countries, and the reason for each transfer is documented.

If you have any questions or concerns about our Privacy Policy, please get in touch with Goldberg.

• Email: support@goldberg.best
• Live Chat: available 24/7 on the website and app
• Include "Privacy" in the subject line for a faster response
• We typically respond within 24 hours

We will do our utmost to resolve your complaint. Goldberg believes that data protection is not merely a legal obligation — it is our ethical responsibility.